Privacy Policy

Privacy Policy

Who we are

Our website address is: https://carboncover.co.za

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Advertising and analytics

We use the Meta Pixel on our quote application to measure visits, successful quote requests and completed referral submissions from advertising campaigns. The Pixel may collect browser and device information, your IP address, the page visited, timestamps, cookie identifiers, and PageView, Lead or ReferralSubmitted event data. Carbon Cover does not send Meta the personal information, quote details or referral details entered into these forms as part of these events.

Meta may use cookies and the information it receives to provide measurement, attribution, and advertising services. Tracking starts when you visit the quote application. For more information about how Meta processes information and the controls available to you, see Meta's Privacy Policy.

Refer a Rider submissions

When someone uses our Refer a Rider form, we collect the referrer's contact details, the referred person's contact details and preferred contact method, and the referrer's confirmation that the referred person agreed to have those details shared and to be contacted. We use this information to review the referral, manage follow-up, send a private quote invitation where appropriate, and connect a resulting quote request to the referral.

We do not contact the referred person automatically when the form is submitted. Access to referral records is limited to authorised staff, and internal payment information is restricted to administrators.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.